Technical Support Expert

Job description

Please note that we won't consider applicants that live outside the EU or those unable to relocate to The Netherlands.


Payconiq is shape the future of payment by creating a modular, API based technology platform that can seamlessly integrate within the European payment ecosystem. Our 140-person team of over 40 different nationalities is rapidly expanding as we set out to become a trusted lead in smart processing and payment solutions across Europe.

Transparency, collaboration, ownership, adaptability to change, and achieving excellence. That's how we roll at Payconiq. We make sure we're ever-evolving: always raising the bar higher than it was yesterday!


To help us achieve our ambitious goals we are now looking for a Technical Support Expert to join our international team of open-minded, ambitious and fun colleagues. Do you like what we do and what we stand for? Do you want to grow with us and add real value? Join us today!

Job description


We are currently on the lookout for a Technical Support Expert who will work closely with development and support teams to enable them to work at their peak proficiency. The Technical Support team supports our clients for services 12/7 and provides on-call services. The team is working in shifts to accommodate the 12/7 schedule.
The Technical Support Expert reports to the Team lead customer support in the Operations domain.

Daily tasks:

  • Monitor the incoming issues/incidents and handle the triage of these incidents/requests within the ITIL framework.
  • Help customer facing teams investigate the payment issues.
  • Prepare internal and external incident reports for major incidents.
  • Incident process handling and external/internal communications.
  • SQL query to fetch production data and analyzing production issues.
  • Incident coordinator in case of major incidents (during office hours and on-call).

Requirements

The ideal candidate has:

  • Bachelor Degree in Computer science or IT
  • 2+years of experience in a similar role
  • 2+ years of experience with incidents in Jira and Service now.
  • Fluency in written and spoken English
  • Good understanding of REST API's, CI/CD, Infrastructure
  • Understands with both SQL and NoSQL database

Next to that, you are:

  • Passionate about IT operations and software development.
  • Willing to participate in on-call rotation during off-hours and weekends
  • Someone that doesn't shy away from a challenge and works well under pressure
  • Always curious about new technologies and willing to take responsibilities.


As a Technical Support Expert, you’ll be able to bring:

Payconiq is looking for a spirited person who will treat every customer with the utmost respect no matter how big or small the inquiry, and always strive to improve and optimize the support function. Key attributes are communication, quality, and ownership.

When you pride yourself on being a self-starter who can juggle multiple tasks at once, demonstrate the qualities as described and are looking for your next step in your career, don’t hesitate, you’re the one we’re looking for!

Not sold just yet? Have a peek at some of our perks

  • Salary of EUR 40.000 - 50.000 gross per year including 8% vacation allowance.
  • 25 vacation days per year with the possibility to purchase up to 10 extra days.
  • Pension plan (pension contribution fully paid for by us, no personal contribution necessary).
  • Training Budget: 5% of annual gross salary (in addition to your base salary).
  • Structural WFH Policy: hybrid model with a WFH allowance as well as home office supplies.
  • Commuting allowance.
  • Hardware: a MacBook (Pro or Air) and a mobile phone policy.

How the hiring process will look like:

  • 2 interviews. The interviews will be with: HR, your team and the Hiring Manager.

Do you want to grow with us and add real value? Join us today!

Please note that we won't consider applicants that live outside the EU or those unable to relocate to The Netherlands.