Technical Support Engineer

Job description

Payconiq is a fintech that is currently growing a strong presence in the BENELUX region with big goals to expand across Europe. We have 95 people on the team from 40 countries who work together on a daily basis to become a trusted partner and lead in smart processing and payment solutions across Europe.


We are currently on the lookout for a Technical Support Engineer who will work closely with development and support teams to enable them to work at their peak proficiency.


Your job will be to support your colleagues in all aspects of IT. This can vary from assisting them with their laptops to enrolling new users into our systems. You will also be assisting our Ops and Dev engineers in building and implementing our microservice infrastructure and all tools/support systems. 

Together with your team, you will be responsible for monitoring our infrastructure and responding to incidents. All these tasks require you to constantly think outside the box and develop and implement new technologies & tools whilst also keeping a critical eye on the current landscape and not being afraid to propose new solutions. 

We encourage our people to always challenge the status quo and welcome any suggestion that will help us improve and make our services safer, faster, and more efficient.


Daily tasks of Technical Support Engineer at Payconiq:

  • Resolve incidents and problems 
  • Help and assist your colleagues with IT problems  
  • Work on projects to improve our infrastructure, enhance our internal and external services and develop tools to work more efficiently 
  • Ensure reliability by automation 
  • Spot issues before they cause problems and implement solutions.

What we expect from a Technical Support Engineer is that you have a strong affinity with modern cloud technologies. Your first thought when performing a task must be 'how can i automate this' you have a clear understanding of REST API's, CI/CD, Infrastructure as a Code. You worked with  Docker, Terraform and Kubernetes. You worked with both SQL and NoSQL databases and understand the difference between them. You have handson experience with  Linux, MacOS and Windows. Also Cloud services Like AWS and Azure have no secrets for you. You have an analytical brain and don't shy away from a challenge and you do well under pressure.

Next to the technical knowledge, you are also a 'people' person. You are a team player with your peers, yet you also understand not everyone will have the same grasp on IT as you, and you have the patience to help everyone in the company.


How we work at Payconiq:

  • We try our best to exhibit the following people values: transparency, collaboration, ownership, adaptability to change, and excellence.
  • Ever-evolving; we’re always raising the bar higher than it was yesterday.
  • Approachable, kind, smart people in all departments.
  • Open to new ideas and cutting-edge tech, and of course, Hackathons.
  • We love training and you get to choose how you will spend your 5% training budget; which is in addition to your salary.
  • Agile methodologies.
  • Cross-functional teams.
  • Spotify model; squads, chapters, guilds, and leads galore.

Requirements

The ideal candidate has: 

  • Bachelor or Master Degree in Software Engineering or similar  
  • 2+ years of experience with Azure active directory & office 365 
  • 2+ years of experience as a sysadmin/system engineer 
  • Worked with ticketing systems (e.g. Jira) 
  • Experience with Office 365 Administration 
  • Advanced experience with macOS and Windows (10) 
  • Proactive, helpful, and patient personality 
  • Always curious about new technologies 
  • Feel responsible and proud about your work 
  • Passionate about IT operations and software development 
  • Able to work independently and in a team 
  • Fluency in written and spoken English is essential 
  • Willingness to participate in on-call rotation during off-hours and weekends 
  • Experience with Linux 
  • Experience with Amazon Web Services – AWS & Azure
  • Experience with Continuous Integration tools like Jenkins
  • Knowledge of Kubernetes

Nice to haves:

  • Development skills 
  • AWS certifications 

Perks:

  • Remote working
  • Training budget (5% of your salary in addition to the base)
  • Laptop + tools to do your job well
  • Free fruit, tostis, coffee and tea when we're not working from home
  • Regular company events and (virtual) borrels throughout the year; (remote) hackathons as well as bowling, boat parties, holiday parties, etc.
  • Check out our videos on our career page to get to know our culture better

Looking forward to learning about your experience!