Technical Support Engineer

Job description

Payconiq is a mobile payment company which is currently growing a strong presence in the BENELUX area and has a rich roadmap to conquer Europe. 

 

We’re a 90 person fintech scaleup with 35 nationalities. We work together on a daily basis to transform the world of mobile payments. It is our mission to become the most wanted mobile payment connection in all of Europe.


For our Operations Team, we need a Technical Support Engineer, or as you may know it, TSE. 

You will monitor and operate Payconiq’s platform and support its people, enabling Product / Feature Teams to deploy their components to production in a simple, secure and reliable way. You will also provide assistance and support to our customer service team making sure your colleagues are as successful as they can be to our customers. 

 

At Payconiq, we stand for making bold decisions to enhance our user experience, being human as that is the real core of our business, doing things simply as life is already complicated enough, keeping it playful, and always staying honest.

 

You may wonder what it’s like to work at Payconiq. Let us tell you: 

  • We always put the customer first and care about supporting our colleagues 
  • Ever evolving; we’re always raising the bar higher than it was yesterday 
  • Approachable, kind, smart people all over the office 
  • Open to new ideas and cutting-edge tech, and of course, Hackathons 
  • We love training and you get to choose how you will spend your 5% training budget; which is in addition to your salary

Requirements

So what does life at Payconiq look like for the Operations team? 


We work closely with back and frontend teams, customer service and our colleagues to monitor our cloud-driven infrastructure, enable developers, and support our customers.  

 

We have a strong understanding of all technologies used at Payconiq and have a real affinity with support. 

 

We will expect our new TSE to have a good understanding automation, REST APIs, CI/CD as well as technologies like Docker, Azure, Amazon Web Services with terraform, Office365, Kubernetes,  Ansible, Linux. It will be up to you to help people when they are stuck and you should always be ready to learn something new and research solutions. 

  

Key focus points for this position are: 

  • Security 
  • Office IT 
  • Strong troubleshooting skills  
  • Provide third line support 
  • Focus on automation 
  • Low maintenance infrastructure 
  • Strong people skills 
  • Durable solutions. 

  

Sounds like a nice place to work? We think so too. If you like what you’ve read and believe yourself to be a positive-minded person who works well in a team, feel free to apply and let’s get the conversation started. 

  

What the process will look like from here: 

  • Video call with HR 
  • Interview with our SRE Chapter Lead 
  • Interview with 2 members of the SRE Team
  • Final interview with the Head of IT 
  • Hopefully an offer, visa processing if necessary, and just like that you are part of a new community of humans who share a common goal 


Not sold just yet? Here’s the fun stuff

  • Free fruit, tostis, coffee and tea 
  • Macbook pro + tools to do your job well 
  • Pool, Nintendo Switch, nerf gun battles, ping pong, foosball and pick-up football games 
  • We socialize a lot outside of work so come hangout with us; hopefully you like karaoke because your Chapter Lead does ;) 
  • Friday drinks and snacks 
  • Public events in the office like MeetUps; you can even be a host 
  • Regular company events throughout the year; join in time to come to our holiday party at Jopenkerk 
  • Check out ourculture video and oursummer boat event as well 

  

Looking forward to hearing from you!