IT Support Technician

Job description

At Payconiq we are looking to shape the future of payments together with you. We are working hard to create a modular, API based technology platform that can seamlessly integrate within the European payment ecosystem. Our 120-person team from more than 40 different backgrounds is currently rapidly expanding as we are gearing up to become the trusted lead in smart processing and payment solutions across Europe.

We at Payconiq live collaboration, transparency, ownership, adaptability to change and achieving excellence. All of us are constantly on the lookout to raise the bar even higher than yesterday. Together we make sure we’re ever-evolving!

To help us achieve our never-ending goal to learn and grow we are now looking for an experienced IT Support Technician to join our international team of open-minded, ambitious and fun colleagues. Do you like what we do and what we stand for? Do you want to grow with us and add real value? Apply now and find out what we have to offer you!

Your job will be to support your colleagues in all aspects of IT. This can vary from assisting them with their laptops to enrolling new users in to our systems. You will also be assisting our Ops and Dev engineers in building and implementing our micro service infrastructure and all tools / support systems. This involves developing and implementing new technologies whilst also keeping a critical eye on the current landscape and not being afraid to propose new solutions. We encourage our people to always challenge the status quo and welcome any suggestion that will help us improve and make our services safer, faster and more efficient.

Key focus points for this position are...

Office IT


High availability/zero downtime

Focus on automation

Strong people skills


Your day to day

  • Work with cross-functional teams
  • Resolve incidents and problems
  • Help and assist your colleagues with IT problems
  • Drive our journey towards a cloud driven landscape
  • Ensure reliability by automation
  • Pin-point bottlenecks and optimize performance

What you need to nail this job

  • Bachelor or Master Degree in Software Engineering or similar
  • 1+ years of experience with Azure active directory & office 365
  • 1+ years of experience as a sysadmin / system engineer
  • Worked with ticketing systems (e.g. Jira)
  • Experience with Office 365 Administration
  • Advanced experience with MacOS and Windows (10)
  • Pro active, helpful and patient personality
  • Always curious about new technologies
  • Feel responsible and proud about your work
  • Passionate about IT operations and software development
  • Able to work independently and in a team
  • Fluency in written and spoken English is essential
  • Willingness to participate in on-call rotation during off-hours and weekends
  • Experience with Linux

Nice to haves

  • Experience with Amazon Web Services – AWS
  • Experience with Continuous Integration tools like Jenkins
  • Development skills, preferably Python
  • AWS certifications
  • Frontend language
  • Knowledge of Kubernetes

If you like what you’ve read, feel free to apply and get the conversation started.

Not sold just yet? Have a peek at some of our perks:

  • Salary of EUR 30.000 – 47.000 gross per year including 8% vacation allowance.
  • 25 vacation days per year with the possibility to purchase up to 10 extra days.
  • Pension plan (pension contribution fully paid for by us, no personal contribution necessary).
  • Training Budget: 5% of annual gross salary (in addition to your base salary).
  • Structural WFH Policy: hybrid model with a WFH allowance as well as home office supplies.
  • Commuting allowance.
  • Hardware: a MacBook (Pro or Air) and a mobile phone policy.

How the hiring process will look like:

  • Technical assignment
  • 3 interviews with: HR, your team and the Hiring Manager

Do you want to grow with us and add real value? Apply now and find out what we have to offer!