Customer Support - Trilingual (German, Dutch, English)

Job description

Payconiq is a payment company with a mobile payment app which is currently growing a strong presence in the BENELUX area and has a rich roadmap to conquer Europe.

 

In order to continue to delight our customers and users, we are in search of a Trilingual Customer Support colleague who will always strive to improve and optimise the support function.

 

We have 95 people with 40 nationalities on the team. We work together on a daily basis to transform the world of payments. It is our mission to become the most wanted mobile payment connection in all of Europe.

 

We stand for making bold decisions to enhance user experience, being human as that is the real core of our business, doing things simply as life is already complicated enough, keeping it playful, and always staying honest.

Requirements

So what will you actually do at Payconiq?

  • Answer questions and follow up on requests from Payconiq users, merchants and business partners per phone and e-mail
  • You will become an expert in in troubleshooting all things related to Payconiq products in order to provide the most accurate and up to date information
  • Handle complaints and provide appropriate solutions/alternatives as quickly as possible
  • Work closely together with internal teams like Finance, Marketing and IT
  • Keep yourself learning to keep yourself growing. If you don't believe in yourself yet, we will. 
  • Always go the extra mile to engage our customers
  • Weekends and/or evenings may be required 
  • Must be willing to travel to Belgium 


Sound like a nice place to work? We think so too. If you like what you’ve read, you speak native level Dutch or German (and English), you love helping people and believe yourself to be a positive-minded person who works well in a team, feel free to apply and let’s get the conversation started.

 


What the process will look like from here:

  • Video call with HR
  • Interview with the Head of Support
  • Interview with Head of Operations


Not sold just yet? Here’s the fun stuff:

  • Free fruit, tostis, coffee and tea
  • Tools to do your job well
  • Pool, Nintendo Switch, nerf gun battles, ping pong, fussball and pick-up football games
  • We socialise a lot outside of work so come hangout with us; hopefully you like karaoke ;)
  • Friday drinks and snacks
  • Public events in the office like MeetUps; you can even be a host
  • Check out our culture video and our summer boat event as well

Looking forward to hearing from you!