Customer Support - French & Dutch Speaking

Job description

Customers are a core piece of the puzzle at Payconiq and this places the Support Team in the center of the organization. This role is a challenging and rewarding key position in an international FinTech company with over 40 nationalities of 100 staff members! 

Payconiq is looking for a spirited French, Dutch and English speaking Customer Support person who will treat every customer with the utmost respect no matter how big or small the inquiry, and always strive to improve and optimize the support function. Key attributes are communication, quality, and ownership.  

The values Payconiq live by are: Human, Simple, Bold, Playful and Honest.  

When you pride yourself on being a self-starter who can juggle multiple tasks at once, demonstrate the qualities as described and are looking for your next step in your career, don’t hesitate, you’re the one we’re looking for!

Requirements

So what will you actually do at Payconiq?

  • Answer questions and follow up on requests from Payconiq users, merchants and business partners per phone and e-mail
  • You will become an expert in troubleshooting all things related to Payconiq products in order to provide the most accurate and up to date information
  • Handle complaints and provide appropriate solutions/alternatives as quickly as possible
  • Work closely together with internal teams like Finance, Marketing and IT
  • Keep yourself learning to keep yourself growing. If you don't believe in yourself yet, we will. 
  • Always go the extra mile to engage our customers
  • Weekends may be required on rotation. Our current support hours are 8-18:00.

Sound like a nice place to work? We think so too. If you like what you’ve read, you speak French, Dutch (and English), you love helping people and believe yourself to be a positive-minded person who works well in a team, feel free to apply and let’s get the conversation started.  

Not sold just yet? Have a peek at some of the fun stuff:

  • Free fruit, tostis, coffee and tea
  • Pool, Nintendo Switch, nerf gun battles, ping pong, fussball and pick-up football games
  • Friday drinks and snacks
  • Public events in the office like MeetUps; you can even be a host
  • Regular company events throughout the year
  • Check out our culture video and our summer boat event as well 

Looking forward to hearing from you!